Cookie Policy

Like most websites, we use cookies to make your personal experience of the Opera North website easy and enjoyable.

We will never collect any personal or sensitive information without express permission or pass your information on to third parties, but we will make use of cookies to make sure we’re consistently improving our website and your experience of it. Here’s some more information on what we collect, how and why — and also, how you can control or delete cookies on your browser if you wish to.

It is important to note that if you disable cookies completely, you won’t be getting a fully optimised experience of the website and you may not be able to complete certain tasks – such as purchasing a ticket through the website.

What is a cookie?

A cookie is a piece of information in the form of a very small text file that is placed on an internet user’s hard drive. The information the cookie contains is set by the server and it can be used by that server whenever the user visits the site.

A cookie can be thought of as an internet user’s identification card, which tells a web site when the user has returned. When a website uses them, it allows users to perform certain functions on the site more easily and efficiently.

Are cookies dangerous?

No. Cookies are small simple encrypted text files. They are not computer programs. They cannot carry viruses. They cannot interact with any other file on your computer and they cannot infringe on your privacy in any way.

They are only able to store information that has been provided to the website by the user. And this encrypted information can only be read by the website and your browser.

How can I control or delete cookies?

You can access a range of settings and controls in your browser settings. For information about how to do this on different browsers, visit www.aboutcookies.org. Please be aware, though, that if you reject cookies your experience of the Opera North website will not be the best it can be. And some functions such as purchasing a ticket online, will be impossible.

What cookies does the Opera North website use?

Cookie names Description Data stored Expiration
Sesssion A cookie that records that you have seen our cookie disclaimer. This cookie is necessary in order to ensure compliance with current data privacy laws. Non-personal or identifiable data. Just whether or not you have consented to cookies. Deleted at the end of your session
__utma
__utmb
__utmc
__utmz
Google Analytics These four cookies work together to gather anonymized aggregated data about how people come to the site, how long they are on the site and whether they are coming to the site for the first time or if they are a returning user. 2 years
When the browser session ends
When the browser session ends
6 months
hjClosedSurveyInvites
_hjDonePolls
_hjMinimizedPolls
_hjDoneTestersWidgets
_hjMinimizedTestersWidgets
_hjIncludedInSample
Hotjar allows us to make informed decisions about website improvements by giving us anonymised aggregated data about users behaviour on site. We also use it to get direct Hotjar collects standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is collected in a way which does not personally identify anyone. 365 days
_ceir, is_returning
_CEFT
ceg.s
ceg.u
Crazy Egg is another tool which uses anonymous, non-personal data on user behaviour to help us identify ways to improve the website user experience. Track whether a visitor has visited the site before
Store page variants assigned to visitors for A/B performance testing
Track visitor sessions
Track visitors on your site
5 years
1 year
3 months
3 months
DoubleClick Double Click uses cookies to improve advertising. Some common applications are to target advertising based on what’s relevant to a user, to improve reporting on campaign performance and to avoid showing ads that the user has already seen. Double Click does not use or store any personally identifiable information. It records whether you have already been exposed to an advert before so that we’re not presenting you with too many adverts. 2 years
SpektrixLastContact
SpektrixClientName
ReturningCustomerCookie
StartedOldCheckout
Spektrix is our ticketing system. It serves up these essential session coookies without which it would be impossible to complete a transaction. These cookies are used to rember the contents of your basket, authorise your login and configure any personal preferences to speed up your purchase process. Session cookie

Third-party cookies

You may also be delivered cookies by third-party websites. When you visit a page with content embedded from, for example, Facebook, SoundCloud, Vimeo, Twitter, YouTube, Google Maps or Flickr, you may be presented with cookies from these websites. Opera North does not control the dissemination of these cookies. You should check the third-party websites for more information about these.

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