Our terms and conditions only apply to tickets sold by the Opera North Box Office. These services may not be available to tickets sold by other organisations or ticket agents – please check their terms and conditions for their services. Also, please note the venue’s own terms and conditions of entry for events at Leeds Grand Theatre and the Howard Assembly Room and Leeds Town Hall.
If you are unable to use your tickets we offer an exchange or credit service. Tickets can be exchanged for another performance of the same production in Leeds or for credit placed on your account. Valid for 24 months from the time of issue, credit can be redeemed against any tickets, memberships or merchandise sold by Opera North. In order to take advantage of this service your original tickets are required by the Opera North Box office at least a week before the performance (14 days for group bookings of 20 or more). Any decisions after a week before the performance will be at the discretion of the Opera North Box Office management and the original tickets must be received before any credit will be issued. Our ticket exchange service is charged at £1 per ticket which includes the cost of the new tickets (where applicable) being posted out.
Tickets bought as part of Season Ticket, Create Your Own or multi-save packages, where discounts have been generated through multiple purchase, cannot be exchanged for credit vouchers or performances outside the original qualifying package. For Full Season Ticket and Create Your Own Package terms and conditions, please see below.
Refunds
COVID-19 cancelled and postponed performances: please read our Refunds FAQs. Tickets will not be refunded unless a performance is cancelled or abandoned when less than half the performance has taken place. Eligible bookers will be offered a refund along with options to credit your account for a future purchase or to make a donation.
ONDemand
We provide access to a stream with detailed information on How to Watch from our ONDemand website. The quality of experience is dependent on the set-up you prepare for watching and the quality and speed of your internet connection. Tickets will not be refunded unless availability of the stream is cancelled or interrupted such that less than half the performance is available.
COVID-19 refund policy
We can offer a ticket exchange to a different performance, a credit on your account (valid for 24 months) or a refund on your tickets if:
Send your tickets back by email to boxoffice@operanorth.co.uk, and if you have symptoms on the day, let us know within 24 hours.
We can accept returned tickets for Sold-Out performances, however we must receive your original tickets, please return them to the Box Office as soon as possible. If the tickets are successfully re-sold a 24-month credit for the value of the tickets will be placed on your account minus a £1 exchange fee per ticket. If the Performance is not sold out we cannot accept returned tickets.
Agents’ tickets are accepted on the understanding that the agent is acting for the customer and not for Opera North or Leeds Grand Theatre & Opera House Ltd. The above statements regarding returned tickets do not apply to tickets issued by agencies.
Tickets may not be offered for resale by anyone at a premium. Resale or attempted resale for profit is grounds for cancellation without refund or notice.
Children under 3 will not be admitted unless the performance is specifically for young children, some performances have an age guidance and are not suitable for young children. We recommend that you bring specialist child ear defenders for children attending events with amplified sound; the majority of Howard Assembly Room events are amplified.
Tickets are required for each child attending a performance. If your child is causing a disturbance to other customers, you will be asked to take them out of the venue and no refunds will be given.
We do not advise that children under 16 attend without a responsible adult and venue staff accept no responsibility for any unaccompanied children aged under 18.
Please contact the Opera North Box Office at boxoffice@operanorth.co.uk if you would like to find out more about specific performances.
All ticket prices published by Opera North in print or online are subject to change at any time. Prices and seating areas may change in response to demand. We always offer a range of accessible prices. You can check current prices by looking at seats online at www.operanorth.co.uk or call the Box Office on 0113 2233600.
We offer concessions and discounts for many performances. Concessions and discounts don’t apply to all prices or seats. Only one concession or discount can be applied per ticket. Child ticket refers to those aged 18/under. Students should be in possession of a valid student ID or NUS card. We reserve the right to check proof of eligibility at any point and entry will be refused if you are found to have purchased a concession you are not entitled to.
Group rate seats are available for groups of 10 or more. Where available, schools concessions are to enable educational establishments to bring groups of pupils or students to see performances at a reduced rate. They are not transferable to adults and cannot be used by groups of staff. School groups must have accompanying adults who should be responsible for the behaviour of the children in the party.
All offers are subject to availability and cannot be used retrospectively. Only one discount per ticket. Proof of status may be required. Not all offers are available online.
You may have your tickets posted to you for a £1 charge. If booked within 5 days of the performance, your tickets will be held care of the Box Office. These tickets can be collected on presentation of the Debit/Credit Card used to make your booking and your booking confirmation if you have booked online.
If booking online, you may also choose to print@home. There is no charge for this service but you must bring your printed ticket with you to gain entrance.
Staff at the venue are there to enhance your experience and to ensure your safety at all times. Please follow any guidance they give in relation to your and others comfort and safety.
If you arrive late for the start of a performance or after an interval we appreciate that you will want to take your seat as soon as possible. We will do everything possible to assist. To limit disturbance to fellow audience members and artists we may have to ask you to wait until a suitable break in the performance and to sit in alternative seats. Occasionally latecomers may not be admitted once the performance has started.
It is not permitted to bring your own refreshments, including alcohol into Leeds Grand Theatre or the Howard Assembly Room and the theatre management reserve the right to dispose of any items not purchased in the theatre.
For the safety and comfort of all customers, bags larger than a handbag will not be permitted in Leeds Grand Theatre or the Howard Assembly Room. Any larger bags will have to be checked and placed in the cloakroom, for which there is a £1 charge.
No member of the audience will be permitted to sit in any gangway which intersects or flanks the seating.
Please note that strobe lighting, smoke effects and gunshots are sometimes used in productions. We will endeavour to inform audiences of their use by placing signs in the foyer areas prior to the performance.
The taking of photographs, capturing of images or the use of any recording devices including mobile phones during any performance is strictly prohibited.
On occasion either the venue or a permitted third party may carry out general filming and sound recording in or about the venue. By purchasing tickets you consent to you and your party being included in and to the exploitation of such films and recordings without payment.
The Management of Opera North and Leeds Grand Theatre, Leeds Town Hall and Opera House Ltd reserve the right to:
Please use this link for Leeds Grand Theatre terms and conditions and Leeds Town Hall terms and conditions.
Tickets or direct debit by post: please note, that due to Government advice regarding Covid-19, tickets and direct debit notifications will not be posted out until further notice. For those paying by direct debit who have not yet received a notification letter, the Box Office will contact you by phone or email with your payment details once we’ve processed your mandate. You will then receive your notification communication at least 10 days before your first payment.
Bookings are subject to availability. Package discounts apply to full price tickets only, no further discounts or concessions available. Pricing for 2020/21 is guaranteed until Tuesday 7 April 2020.
There must be the same number of tickets for each production to qualify for the appropriate Create Your Own Package or Full Season Package discount. Extra tickets can be purchased for individual productions with the usual concessions if appropriate.
Tickets are non-refundable unless a performance is cancelled or abandoned when less than half the performance has taken place. If you are unable to attend any of the performances, return your tickets to the Box Office up to one week before and we will give you a replacement ticket for an alternative date. Any difference in price will either be credited to your account or need to be paid in addition. If an alternative date isn’t possible, an exchange voucher will be placed on your account valid for the appropriate year (2020-21 ticket exchange credit must be used for 2020-21 programme). For Create Your Own Packages there is a £1 charge per ticket for this service.
The £5 off offer cannot be used as part of a package payment, are valid for performances in the appropriate year and are not transferable. Offer ends on 12 June 2021. One offer per eligible package purchased. Excludes Howard Assembly Room tickets.
Payment in monthly instalments can only be arranged on the phone or in person at Box Office.
Full Season Package bookers can renew their Grand Theatre seats each year except when there are fewer than 4 performances per opera in which case nearest seats will be allocated. Same seats cannot be guaranteed for alternative dates.
The information in leaflets and on the website is published in good faith but changes may occasionally be necessary. Opera North reserves the right to change the cast, performances and prices.
Last updated: 23 February 2021
