Terms & Conditions

Opera North at Leeds Grand Theatre, the Howard Assembly Room and Leeds Town Hall

Our terms and conditions only apply to tickets sold by the Opera North Box Office*. These services may not be available to tickets sold by other organisations or ticket agents – please check their terms and conditions for their services. Also, please note the venue’s own terms and conditions of entry for events at Leeds Grand Theatre and Leeds Town Hall. 

*Kirklees Concert Season: for the Kirklees Concert Season 2023/24, tickets are being sold by Opera North initially, while the Kirklees Box Office is moving to a new ticketing system. Once the new system is installed, all bookings will be transferred. Bookers will be contacted with details in advance of this. Please see the end of this page for details of terms and conditions for Kirklees Concert Season ticket sales.

Exchanges

If you are unable to use your tickets we offer an exchange or credit service. Tickets can be exchanged for another performance of the same production in Leeds or for credit placed on your account. Valid for 24 months from the time of issue, credit can be redeemed against any tickets, memberships or merchandise sold by Opera North. In order to take advantage of this service your original tickets are required by the Opera North Box office at least a week before the performance (14 days for group bookings of 20 or more). Any decisions after a week before the performance will be at the discretion of the Opera North Box Office management and the original tickets must be received before any credit will be issued. Our ticket exchange service is charged at £2 per ticket (opera) or £1 per ticket (Howard Assembly Room), which includes the cost of the new tickets (where applicable) being posted out.

Tickets bought as part of Season Ticket, Create Your Own or multi-save packages, where discounts have been generated through multiple purchase, cannot be exchanged for credit vouchers or performances outside the original qualifying package. For Full Season Ticket and Create Your Own Package terms and conditions, please see below.

COVID-19 refund policy

We can offer a ticket exchange to a different performance, a credit on your account (valid for 24 months) or a refund on your tickets if:

• you feel unsure about attending a performance due to COVID-19
• you have tested positive or have symptoms of COVID-19, or a high temperature on the day of the performance

Send your tickets back by email to boxoffice@operanorth.co.uk, and if you have symptoms on the day, let us know within 24 hours.

Refunds

COVID-19 cancelled and postponed performances: please read our Refunds FAQs. Tickets will not be refunded unless a performance is cancelled or abandoned when less than half the performance has taken place. Eligible bookers will be offered a refund along with options to credit your account for a future purchase or to make a donation.

ONDemand

We provide access to a stream with detailed information on How to Watch from our ONDemand website. The quality of experience is dependent on the set-up you prepare for watching and the quality and speed of your internet connection. Tickets will not be refunded unless availability of the stream is cancelled or interrupted such that less than half the performance is available.

Re-sells for Sold Out Performances

We can accept returned tickets for Sold-Out performances, however we must receive your original tickets, please return them to the Box Office as soon as possible. If the tickets are successfully re-sold a 24-month credit for the value of the tickets will be placed on your account minus an exchange fee per ticket of £2 (opera) or £1 (Howard Assembly Room). If the Performance is not sold out we cannot accept returned tickets.

Agency Tickets

Agents’ tickets are accepted on the understanding that the agent is acting for the customer and not for Opera North or Leeds Grand Theatre & Opera House Ltd. The above statements regarding returned tickets do not apply to tickets issued by agencies.

Reselling tickets for profit

Tickets may not be offered for resale by anyone at a premium. Resale or attempted resale for profit is grounds for cancellation without refund or notice.

Children

Children under 3 will not be admitted unless the performance is relaxed or specifically for young children; some performances have an age guidance and are not suitable for young children. We recommend that you bring specialist child ear defenders for children attending events with amplified sound; the majority of Howard Assembly Room events are amplified.

Tickets are required for each child attending a performance.  If your child is causing a disturbance to other customers, you will be asked to take them out of the venue and no refunds will be given.

We do not advise that children under 16 attend without a responsible adult and venue staff accept no responsibility for any unaccompanied children aged under 18.

Please contact the Opera North Box Office at boxoffice@operanorth.co.uk if you would like to find out more about specific performances.

Prices

All ticket prices published by Opera North in print or online are subject to change at any time. A non-refundable £1.50 per ticket booking fee applies to opera tickets booked online or by phone. Prices and seating areas may change in response to demand. We always offer a range of accessible prices. You can check current prices by looking at seats online at www.operanorth.co.uk or call the Box Office on 0113 223 3600.

Concessions, Offers and Discounts

We offer concessions and discounts for many performances – details can be found on our Tickets & Visits FAQs page. Concessions and discounts don’t apply to all prices or seats. Only one concession or discount can be applied per ticket. Child ticket refers to those aged 18/under, attending with an adult. Students should be in possession of a valid student ID or NUS card. We reserve the right to check proof of eligibility at any point and entry will be refused if you are found to have purchased a concession you are not entitled to.

Group rate seats are available for groups of 6 or more for mainstage opera performances. Where available, schools concessions are to enable educational establishments to bring groups of pupils or students to see performances at a reduced rate. They are not transferable to adults and cannot be used by groups of staff. School groups must have accompanying adults who should be responsible for the behaviour of the children in the party.

All offers are subject to availability and cannot be used retrospectively. Only one discount per ticket. Proof of status may be required. Not all offers are available online.

Delivery

You may have your tickets posted to you for a £1.50 charge. Tickets will be posted at least a week before the first performance in the booking. If booked within 5 days of the performance, your tickets will be held care of the Box Office. These tickets can be collected on presentation of the Debit/Credit Card used to make your booking and your booking confirmation if you have booked online.

You may also choose e-tickets. There is no charge for this service. Many venues will accept e-tickets on a mobile device and are likely to scan your ticket on entry. E-tickets can also be printed out at home. Please check your ticket or booking information for the venue requirements.

Reprinting tickets

There is £1 per ticket charge for re-printing tickets. E-tickets can be re-sent to your email address for no charge. 

Staff at the venue are there to enhance your experience and to ensure your safety at all times. Please follow any guidance they give in relation to your and others comfort and safety.

Arriving late

If you arrive late for the start of a performance or after an interval we appreciate that you will want to take your seat as soon as possible. We will do everything possible to assist. To limit disturbance to fellow audience members and artists we may have to ask you to wait until a suitable break in the performance and to sit in alternative seats. Occasionally latecomers may not be admitted once the performance has started.

Mobile phones/devices

Mobile phones and electronic devices must be turned to silent/off when entering the auditorium.

Refreshments

It is not permitted to bring your own refreshments, including alcohol into Leeds Grand Theatre or the Howard Assembly Room and the theatre management reserve the right to dispose of any items not purchased in the theatre.

Safety & Security

For the safety and comfort of all customers, bags larger than a handbag will not be permitted in Leeds Grand Theatre or the Howard Assembly Room. Any larger bags will have to be checked and placed in the cloakroom, for which there is a £1 charge per item.

Bag checks will take place on entry to both venues. Please keep bag size and additional possessions to a minimum. Bag checks look for restricted items including objects which may be considered a risk to the safety and enjoyment of audience members. This includes sharp objects, hot food and alcohol. If restricted items are found, they will be removed from the bag, retained and returned on departure. If an item is considered illegal, it will be confiscated and the police will be contacted. The venue will not be responsible for late admission or non-admission as a result of this policy.

No member of the audience will be permitted to sit in any gangway which intersects or flanks the seating.

Please note that strobe lighting, smoke effects and gunshots are sometimes used in productions.  We will endeavour to inform audiences of their use by placing signs in the foyer areas prior to the performance.

The taking of photographs, capturing of images or the use of any recording devices including mobile phones during any performance is strictly prohibited.

On occasion either Opera North, the venue or a permitted third party may carry out general filming and sound recording in or about the venue.  By purchasing tickets you consent to you and your party being included in and to the exploitation of such films and recordings without payment.

The Management of Opera North and Leeds Grand Theatre, Leeds Town Hall and Opera House Ltd reserve the right to:

• refuse admission to the premises and any of its venues
• request any ticket holder to leave the venue, and take appropriate action to enforce this right
• change the advertised arrangements of any performance in the event of illness or any cause beyond our control. This includes non-appearance of any named artist.
• Carry out random bag checks where necessary

Please use this link for Leeds Grand Theatre terms and conditions and Leeds Town Hall terms and conditions.

Bookings are subject to availability. Package discounts apply to full price tickets only, no further discounts or concessions available. Pricing for Full Season Packages guaranteed until Friday 9 June 2023.

There must be the same number of tickets for each production to qualify for the appropriate Create Your Own Package or Full Season Package discount. Extra tickets can be purchased for individual productions with the usual concessions if appropriate.

If you are unable to attend any of the performances, return your tickets to the Box Office and we will give you a replacement ticket for an alternative date. Please note, we require the return of your tickets at least 1 week before the performance date and we cannot guarantee the same seats. Any difference in price will either be credited to your account or need to be paid in addition. If an alternative date isn’t possible, an exchange voucher will be placed on your account for performances within the original qualifying package. Exchange vouchers are valid for performances to Saturday 4 June 2023 (22/23 packages) or to Saturday 2 March 2024 (23/24 packages).

Payment in monthly instalments can only be arranged through the Box Office.

Full Season Package bookers can renew their Grand Theatre seats each year except when there are less than 4 performances per opera in which case nearest seats will be allocated.

2023/24 Package ticket holders are eligible for 10% off at Kino, our bar and restaurant. This offer is valid Tue-Thu from 5pm or Sat until 5pm from Mon 3 Apr 2023 until Sat 24 Feb 2024. Bookers will be sent an email with details of how to receive their discount. Subject to change.

The information in leaflets and on the website is published in good faith but changes may occasionally be necessary. Opera North reserves the right to change the cast, performances and prices.

Due to overwhelming demand, the selected performance dates of Albert Herring for Package C and D are now sold out.
If you would like to book these packages with an alternate date for Albert Herring please contact the Opera North Box Office at boxoffice@operanorth.co.uk, or on 0113 223 3600 (12-6pm, Monday-Friday).

Membership offers £20 tickets to your first Opera North production at Leeds Grand Theatre, the Theatre Royal, Nottingham, The Lowry, Salford Quays and Hull New Theatre.

1. Try It ON membership is open to anyone who is a new customer to Opera North, and has not previously booked a ticket for any of our mainstage opera productions.
2. Discounted tickets as part of the scheme are limited in number and subject to availability. Details, including any seating restrictions, will be communicated to you by email or on the Try It ON page. Eligible seats for this offer at Leeds Grand Theatre start on rows P, Q, R of the Stalls – look for the starred seats when logged in to your account.
3. This offer can be used to claim two discounted tickets per customer only.
4. Discounted tickets to be paid for as part of the Leeds scheme can be booked online at operanorth.co.uk, on via the Opera North Box Office on 0113 223 3600 or in person. Full details about how to book your discounted tickets at each venue are available on our Try it ON page.
5. Communication relating to this membership will be via email. Read our Privacy policy here.
6. If you are unable to use your tickets, we offer an exchange or credit service. Tickets must be returned up to one week prior to the performance date. An exchange fee of £2 per ticket will be charged for this service.
7. Standard terms and conditions of sale also apply to all bookings.

Membership offers £10 tickets to main stage Opera North productions at Leeds Grand Theatre, the Theatre Royal, Nottingham, The Lowry, Salford Quays and Hull New Theatre. In Leeds, members aged 16-20 are eligible for free main stage opera tickets at Leeds Grand Theatre. Additional offers available at Howard Assembly Room and Kirklees Concert Season events. Please note the terms and conditions below.

1. U30s membership is open to anyone aged 16-29 years or full-time students aged 18 and above. Each person using a ticket bought as part of the membership must show ID to prove age/full-time student status when collecting tickets from the Box Office or when requested by the Front of House staff.
2. The membership card and any discounted tickets as part of this scheme are solely for the use of the registered user. Once you are 30 or your full-time course has ended, your membership is expired.
3. By registering for the scheme you agree that you are aged 16-29 years or a full-time student, and that any ticket discounted as part of the scheme is for your sole use and one other person who is also eligible for the scheme. Other tickets booked will be charged at the applicable rate.
4. Membership offers £3 off Howard Assembly Room events with additional discounts which will be communicated by email or on the U30 event page.
5. Membership offers £4 tickets for Kirklees Concert Season events. Discounted tickets can be booked through Opera North Box Office. Free ticket offers for Kirklees Concert Season (Huddersfield & Dewsbury Town Hall) can only be booked through Kirklees Town Hall Box Office on 01484 223200.
6. Free or discounted tickets as part of the scheme are limited in number and subject to availability – book early to avoid disappointment.
7. Tickets available as part of the scheme are limited to two tickets per event or opera, unless otherwise stated.
8. Not all events are eligible for the scheme. Details, including any seating restrictions, will be communicated to you by email or on the U30 event page. Opera North can accept no responsibility for emails lost, delayed or undelivered.
9. Full details about how to book your discounted tickets at each venue are available on our Under 30s page. Discounted tickets to be paid for as part of the Leeds scheme can be booked online at operanorth.co.uk, by telephone on 0113 223 3600 or at the Opera North Box Office in person when this service is available.
10. Acceptable ID must be presented by each person allocated tickets booked as part of the scheme. If no ID is presented, admission can be refused. Tickets are not transferable. If proof of eligibility cannot be produced or verified, any offer tickets will be cancelled along with your membership and all associated benefits. In this event, the membership card provided to you must be returned.
11. Offer tickets are limited and therefore subject to availability. Offers cannot be used retrospectively and may be withdrawn at any time. Opera North reserves the right to change prices.
12. Communication relating to this membership will be via email. Read our Privacy policy here.
13. No equivalent monetary value is available for free tickets issued as a benefit of registering for U30 membership.
14. The membership card remains the property of Opera North and must be returned in the event of your membership being cancelled.
15. Standard terms and conditions of sale also apply to all bookings.

1. Gift vouchers are valid for 24 months from date of issue.
2. Gift vouchers can be used to buy tickets for events sold by the Opera North and Howard Assembly Room Box Office. For performances in other venues and cities, we sell Theatre Tokens. You can check where Theatre Tokens are accepted at theatretokens.com/where-to-use
3. Gift vouchers can be used for ticket purchases and for programmes sold through the Opera North Box Office, but not for other merchandise or in bars.
4. To redeem a gift voucher, quote the redemption number when booking. Vouchers can be redeemed online, by telephone or in person when the Box Office is open.
5. The value of the voucher can be used across multiple transactions. Any balance will remain on the voucher until it is fully redeemed or the voucher expires. No cash refund will be given.
6. Gift vouchers may be exchanged for tickets of a higher price than the value stored on the voucher, by paying the difference with a bank card or cash payment.
7. Gift vouchers cannot be redeemed for cash in part or whole, or replaced if lost or stolen.
8. Gift vouchers can be printed at home. Alternatively, they can usually be printed onto a ticket by the Box Office team and dispatched the following working day by 2nd class post (£1.50 charge for this service), or collected from the Box Office when it is open.

Booking Fees

There is a non-refundable 10% charge on all ticket purchases (up to a maximum of £2 per ticket). This is reduced to 5% for Subscription bookings.

Ticket Delivery

E-tickets – Tickets will be emailed automatically upon booking online (free of charge), in person or over the phone.

Postal – £1.50 postage fee per order. All postal tickets will be sent out directly from Kirklees Box Office from 2 weeks prior to the first concert.

Collections – All ticket collections will be directly from the venues’ Box Office (Huddersfield Town Hall or Dewsbury Town Hall), and can be collected only on the night of your chosen performance.

Reservations

It’s not possible to reserve tickets for any Kirklees Concert Season performances.

Kirklees Concert Season Full Series Subscriptions

Package discounts apply to full price tickets only, no further discounts available. There is a non-refundable 5% charge on all ticket purchases (up to a maximum of £2 per ticket).

There must be the same number of tickets for each concert to qualify for the appropriate subscription discount. Extra tickets can be purchased for individual concerts with the usual concessions if appropriate.

The information in leaflets and on the website is published in good faith but changes may occasionally be necessary. Opera North and Kirklees Concert Season reserve the right to change the soloists, concert programme and prices.

Exchanges & Refunds

Refunds

Once purchased, tickets may not normally be refunded or exchanged, unless a performance, event or activity is cancelled by the promoter, venue or organiser.  In exceptional circumstances, such as death, serious accident or sudden illness requiring medical attention or hospitalisation, the promoter, venue manager or event organiser may at its sole discretion consider refunding ticket value or exchanging tickets.

Tickets that have been lost, stolen, damaged or destroyed may be refunded, exchanged or re-issued at the discretion of the Kirklees Box Office.  Refund, exchange or re-issue of tickets will only be considered in circumstances where proof of purchase can be provided by the customer through proof of identity.

Re-sales

Tickets may be accepted for re-sale: tickets on re-sale will only be sold after all other tickets for that performance or event have been sold and there is no certainty that all or any of the returned tickets will be sold.

If the tickets are successfully re-sold the face value only of the tickets will be returned to the customer, less any booking fees, to their original payment method. Tickets must be returned to the Kirklees Box Office.  There will be an administration charge applied for this service.

Exchanges

Tickets may be exchanged for later performances of the same production or series of related events, at the discretion of the promotor, venue or organiser.  Exchanges must be made on the Business Day prior to the original date at the latest and tickets must be returned to the Kirklees Box Office.  There is an administration charge for this service.

Last updated: 15 May 2023