The safety and comfort of our audiences is really important to us. Please read our COVID-19 measures before you attend to ensure the best possible experience for audiences, artists and staff.
COVID-19 audience guidance
We are performing to full capacity and we will continue to follow best practice. If you have questions or concerns please do not hesitate to get in touch with our Box Office.
- Everyone is encouraged to wear a face covering unless excused for reasons of age, health or disability.
- If the space available at a venue requires it, a one-way system will be set up for audience members to enter and leave the auditorium space and appropriate signage and staffing will be provided.
- Hand sanitising stations will be available on entry at all venues we tour to and all audience members are encouraged to use them.
- Tickets will be checked on entry to the auditorium area without contact.
- If you have tested positive or have symptoms of COVID-19, in respect of other audience members, our staff and artists, we encourage you not to attend. Please contact the venue Box Office to arrange a ticket transfer, credit or refund.
- If a performance is cancelled for any reason, we will contact you and explain our refund options.
Find out more from the venues we tour to:
FAQs
I’m feeling nervous about a full capacity performance. Can you help?
If you feel uncomfortable about booking and are unsure about where best to sit, please contact our Box Office who will be happy to help find suitable seats. If you are at a performance and feel uncomfortable, please talk to a member of the Front of House team who may be able to help.
How will I know which entrance/exits are being used and is it the same for accessible entrance/exit?
If you need to use a particular entrance/exit, the information will be included with your ticket or in your pre-show email. At the end of performances indoors, you may need to wait until a member of the Front of House team directs you to an exit to support social distancing. If you are unsure about entrance/exit, ask a member of staff on arrival who will be able to help.
How will queues be minimised?
The number of people moving through a venue may be managed to minimise queues and support social distancing as required. Timed entry may be used to minimise queues. If so and you miss your time slot, you may need to wait until an appropriate time to enter.
What is being done to ensure the venue is clean?
All venues have an enhanced cleaning regime in place. All seating and any other surfaces will be cleaned and sanitised between performances.
How many people will be in the venue at one time?
We are performing to full capacity. Total numbers will vary depending on the performance. For more information, please contact the Box Office via email boxoffice@operanorth.co.uk or call 0113 223 3600.
Will I be able to access bar/cafe spaces/purchase ice cream?
Yes. Please note that some venues are now cashless, including Leeds Grand Theatre. Some venues may offer a pre-ordering in-seat service. Pre-order cold drinks at Leeds Grand Theatre from 24 hours before the start of a performance here. Ordering ends 5 minutes before the start of the performance. If you need more information please email boxoffice@operanorth.co.uk or call 0113 223 3600.
Will I be able to purchase a programme?
Yes. Please note that some venues are now cashless, including Leeds Grand Theatre.
Will I be able to use the cloakroom?
Please avoid bringing large bags to venues if possible. A cloakroom is available at Leeds Grand Theatre with a charge of £1 per item. Large bags will need to be opened for inspection. For other venues please check the venue information in the links above. If this information is not available email boxoffice@operanorth.co.uk or call 0113 223 3600.
Will the venue be well ventilated?
Howard Assembly Room
The Howard Assembly Room is supplied with fresh external air that is filtered before being introduced to the auditorium and front of house areas. The air is drawn out through convection and extracted through a separate air handling system before being discharged to the external atmosphere. There is no recirculation of air at all and the fresh air brought in is monitored for CO2.
Get in touch
If you have any further queries or concerns don’t hesitate to contact our Box Office team:
Email: boxoffice@operanorth.co.uk
Phone: 0113 2233600
Information last updated 3 March 2022.
