Tickets & Visit FAQs
How can I buy a ticket?
Telephone or email
Apologies that our phone line may be very busy. Please email email@example.com or call 0113 223 3600. There is an option to leave a message and we will get back to you as soon as we can.
We are sorry that following Government advice on COVID-19, we’re unable to offer bookings in person until further notice.
Box Office opening hours
Phone and email: Mon – Fri, 10am – 6pm or 12pm – 8pm on evening performance dates.
Bank holidays: closed
When booking, we will ask for your contact details, including a current telephone contact, which will be passed on to the test and trace scheme if required.
We accept all major credit cards (except American Express), Opera North Gift Vouchers or Theatre Tokens. When in-person bookings are available, we also accept cash or cheques.
Where is my confirmation email?
Confirmation emails and Print at Home tickets (if selected) are automatically emailed to you. If you can’t find the email, check your spam folder for the email and add ‘firstname.lastname@example.org’ to your contacts. Print at Home tickets can also be downloaded from your Account online, under the ‘Print at Home Tickets’ section.
We can also resend the confirmation email to you, just contact us at email@example.com
Using your account
To log in, register, or reset your password, follow the Account link on the top left-hand corner of your screen.
Log into your account to amend your contact details and preferences, to download and print tickets, and to access priority booking or membership discounts when purchasing tickets.
Receiving your tickets
Print at home tickets
Wherever possible tickets will be sold online and e-tickets will be used.
Leeds Grand Theatre, Leeds Town Hall and the Howard Assembly Room: ticket scanners are used on entry, so e-tickets can be downloaded to present on a mobile device, or printed out.
All other venues: check the details on your e-ticket – you may need to print out your ticket to present as a paper copy.
Tickets by post
COVID-19 guidance: tickets will not be posted out until further notice. Tickets are sent via 2nd class post with a delivery fee of £1, and will arrive at least a week before your chosen performance.
Collect tickets from the Box Office
COVID-19 guidance: your tickets will be held with the Box Office until further notice. Please note, tickets must be purchased in advance. To reduce contact points there will be no ticket sales on the door.
Refunds, exchanges & cancellations
If a performance is cancelled or abandoned when less than half the performance has taken place, bookers are eligible for a full refund. You may be offered alternative options including credit on your account for a future purchase, gift vouchers, making a donation or supporting the organisation by for example, becoming a member.
COVID-19 refund policy: for Opera North performances in Leeds, if you are instructed to self-isolate over the period of a booked performance, tickets can be exchanged to a future performance. Alternatively we will credit your account for a future purchase – credit can be used within 24 months. If these options are not possible, we will refund your tickets.
How can I check my credit balance?
Log in to your Opera North account and select ‘Account Credit’.
How to use my credit online
Log in to your Opera North account.
Choose the performance you would like to attend, select your seats, and proceed to ‘Checkout’.
Once you reach the ‘Order Summary’ section of the checkout, you will see a small check box marked “Use available credit to pay for this order” above the total balance.
Fill this check box; you should then see the value of your credit appear in the ‘Credit’ field, and the total amount to pay will reduce accordingly.
If there is any outstanding balance, enter your payment details to complete your order.
Discounts & Concessions
Terms and conditions apply. All discounts are subject to availability. Qualifying essential companion ticket free. Only one discount per ticket, discounts cannot be used retrospectively. Proof of status must be shown – some discounts are not available online.
Howard Assembly Room
Under 30s/full-time students: £3 off tickets over £7.50. Join Opera North’s free Under 30s scheme to receive offers, £10 tickets to selected events and exclusive invitations.
Retired over 65, Leeds Card holders: £1.50 off tickets £15 and above
18 and under, Pension Credit, JSA, ESA, Income Support, Incapacity Benefit, Disability Living Allowance and Leeds Card Extra: £4 off tickets £15 and above
Leeds Grand Theatre
All discounts exclude Price G (£15 tickets)
New to opera: £20 tickets for members of our Try It ON scheme
Under 30s/full-time students: £10 tickets for members of the Under 30s scheme ages 21-29. Members aged 16-20 are eligible for free tickets. 2 tickets per opera: each person using a ticket bought as part of the membership must show ID to prove age/full-time student status.
Pension Credit, JSA, ESA, Income Support, Incapacity Benefit, Disability Living Allowance and Leeds Card Extra: £10 tickets (Price Bands B-F, excludes Dress Circle)
Schools: £10 tickets Monday to Friday, price bands C or D, plus free teacher ticket for every 10 booked
Family ticket: 50% off for up to four aged 18/under with each adult ticket booked (excluding Premium price band). To book, contact our Box Office directly by emailing firstname.lastname@example.org or calling 0113 223 3600.
Retired over 65, Leeds Card holders: £2.50 off tickets Monday to Friday.
Groups: book now and pay later, giving you flexibility to adjust group numbers closer to the show, knowing you have secured the best seats.
Groups of 10+ Band B £47.50, Band C £35, Band D £25, Band E £20 Monday to Friday
Groups of 20+ as above plus one free organiser ticket
Groups of 30+ as above plus 15 complimentary programmes
People with disabilities: free qualifying essential companion ticket. Wheelchair spaces from £15. Stalls seats for people with disabilities using audio description/sign interpretation £25 with a free qualifying essential companion ticket. Sign up to our Access membership scheme to receive your discount online.
Discounts are also available for members of our Community Partnerships Scheme.
Venues are following the latest government guidance in relation to seating. Visit our Covid-19 Audience Guidance page for more information.
Leeds Grand Theatre: All restricted view seats vary but as a guide, seats marked ‘Restricted View’ in the Dress and Upper circles are generally restricted by a pillar, and in the Balcony because they have a side view of the stage. Box seats also have a side view of the stage and sight-lines may be obscured by the sides of the Box. For more information about seating, please contact our Box Office.
If you would prefer seats with more leg room, we recommend not booking seats on the front row of any level, apart from the Stalls.
Leeds Grand Theatre on New Briggate is approx. 10 mins walk from the main bus station and 15 mins walk from the train station. View map »
Offer or request a lift (and reduce our carbon footprint too!) with Liftshare.
Some nearby bus stops have been temporarily moved due to construction work on The Headrow. View changes to routes and stops »
There is currently limited space for drop off outside the theatre. The nearest taxi rank is just before Harrison Street.
The following car parking options are available close to Leeds Grand Theatre:
- Q-Park, St John’s Centre – 3 min walk from Leeds Grand Theatre (Mon-Sun, 24 hrs. 3hrs – £9, 4hrs – £12, evening rate 6pm – 9am – £8.50) . Discounted parking is available for Season Ticket and Create Your Own Package bookers
- Templar Street pay & display parking – 3 min walk from Leeds Grand Theatre (Mon-Sun, 24 hrs pay and display. 3 hrs – £6, 4 hrs – £8, evening rate 7pm-6am – £3)
- Trafalgar Street Car Park – 4 min walk from Leeds Grand Theatre (Mon-Sun, 24hrs. Daily rates: Mon-Fri £8, Sat £6)
- Victoria Gate Car Park – 7 min walk from Leeds Grand Theatre (Mon-Sun, 24hrs. 3 hrs – £7, 4 hours – £9, evening rate 5pm-6am – £3)
- The Markets NCP Car Park – 9 min walk from Leeds Grand Theatre (Mon-Sun, 6am-11pm. 3-4 hrs – £10 – £14, 4-5 hrs – £12.50 – £17.50)
- Trinity Car Park – 9 min walk from Leeds Grand Theatre (Mon-Sun, 24 hrs. 3 hrs – £7, 3-4 hrs – £8.50, 6 hrs – £12.00, evening rate 5pm-5am – £4)
- CitiPark Merrion Centre & Leeds Direct Arena – 4 min walk from Leeds Grand Theatre (Mon-Sun, 24hrs. 3 hrs – £8.50, 4 hrs – £10.50, evening rate 6pm-6am – £6)
Disabled parking spaces are available at Q-Park St John’s Centre, Victoria Gate Car Park, Trinity Leeds Car Park and CitiPark Merrion Centre & Leeds Direct Arena.
Prices and details correct as of 12 April 2021. Please use the links provided to check information.
For performances up to October 2021: To limit contact and queuing, programmes will not be available but details about the performance will be available online.
From October 2021 if COVID-19 guidance allows, programmes will be available as usual. For Leeds Grand Theatre performances, you can pre-order your programme with your tickets for collection free of charge, or sent to you for a £1.50 delivery fee (waived for Package bookers). Pre-ordered programmes will be sent out approximately 1 week before the performance.
We offer a range of services including accessible performances, information in different formats including audio and large-print, accessible versions of our digital content, an Access Membership Scheme so you can book online with the relevant discounts (for Leeds venues), and detailed information on the venues so you can plan your visit.
In Leeds Grand Theatre, people receiving Pension Credit, JSA, ESA, Income Support, Incapacity Benefit, Disability Living Allowance or Leeds Card Extra card holders can buy best available tickets for £10 (Price Bands B-F, excludes Dress Circle) or in the Howard Assembly Room, get £4 off tickets £15 and above.
Visit our Access page to find out more.
Still have a question?
If you can’t find what you’re looking for our Box Office team are happy to help with any questions you might have. Call 0113 223 3600 or email email@example.com.
Information last updated 15 June 2021.