How can I buy a ticket?
Tickets can be purchased online via our What’s On page. Select an event to view performance dates and booking options.
Telephone or email
Contact our Box Office on 0113 223 3600 or email firstname.lastname@example.org.
Visit our Box Office counter at 36 New Briggate, Leeds, LS1 6NU, located on the corner of Harrison Street and New Briggate.
We accept all major credit cards (except American Express), Opera North Gift Vouchers or Theatre Tokens. We also accept cash or cheques for bookings made in person.
Where is my confirmation email?
Confirmation emails and Print at Home tickets (if selected) are automatically emailed to you. If you can’t find the email, check your spam folder for the email and add ‘email@example.com’ to your contacts. Print at Home tickets can also be downloaded from your Account online, under the ‘Print at Home Tickets’ section.
We can also resend the confirmation email to you, just contact us at firstname.lastname@example.org
Using your account
To log in, register, or reset your password, follow the Account link on the top left-hand corner of your screen.
Log into your account to amend your contact details and preferences, to download and print tickets, and to access priority booking or membership discounts when purchasing tickets.
Receiving your tickets
Tickets can be sent via email to be printed at home or can be collected from our Box Office counter free of charge. Tickets sent via post incur a delivery fee of £1 and will be sent via 2nd Class post.
Please note e-tickets or mobile tickets are not currently accepted.
Tickets for events not held at Leeds Grand Theatre will be available to collect in advance any time from the Box Office at Briggate, or can be collected on the day from a pop-up box office at the venue one hour before the event.
Refunds, exchanges & cancellations
Tickets will not be refunded unless a performance is cancelled or abandoned when less than half the performance has taken place. Tickets can be exchanged for another performance if the original tickets are received by the Box Office at least 1 week before the performance.
For more information please see our Terms & Conditions or call our Box Office on 0113 223 3600.
Gift Vouchers & Memberships
Gift vouchers and memberships are available to purchase online, in person, or over the phone.
Theatre Tokens are also accepted. To redeem, please contact our Box Office directly on 0113 223 3600.